Foreword by Peter Lynch
Peter Lynch is one of the world’s most respected and admired investment experts. Under his leadership, Fidelity’s Magellan Fund (the largest mutual fund in the United States) recorded an astonishing 28-fold increase per share between 1977 and 1990, when he left the fund. Now a lecturer and best-selling author (recent books include One Up on Wall Street: How to Use What You Already Know to Make Money in the Market; Beating the Street; and Learn to Earn: A Beginner’s Guide to the Basics of Investing and Business, all with John Rothchild), Peter Lynch is also prominent in the nonprofit world. He is on the board of several charitable and educational institutions.
Finding both money and volunteers for thirteen nonprofit organizations is a high priority for me these days. These are not easy tasks, as anyone who has been asked to solicit donations or recruit people to donate their time will attest. Corporate Social Investing is a book that may make both of these usually unglamorous duties a little easier and more understandable.
The ten-step plan described in the following chapters offers corporations and nonprofit organizations a way to develop strategic relationships that yield a type of bilateral return on investment—that is, an “ROI” that benefits both the business and the nonprofit. This plan is at the heart of the corporate social investing concept and is an approach that should add value to any corporation or nonprofit that engages in the process.
A quick scan of the book may give a reader the erroneous impression that only businesses need to get a grip on how to apply the principles of corporate social investing. That simply is not the case. Any employee or volunteer in a nonprofit organization that gets—or is looking to get—private sector support needs to understand the notion of corporate social investing for at least two reasons.
First, corporate social investing opens up different fund-raising channels. It shakes off some of the constraints that come attached to traditional corporate philanthropy and allows companies and nonprofits to design creative partnerships that can result in mutually advantageous outcomes. There is a strong possibility that corporate social investing will motivate businesses to put more dollars and products on the table for nonprofit organizations—perhaps as much as $3 billion or more each year. Which nonprofits are likely to be first in line for these additional private-sector resources? In many cases, they will be those organizations that are able to grasp how corporate social investing works.
The second way in which corporate social investing could have a major impact on the nonprofit field happens to coincide with a strong personal interest of mine: volunteerism. When a business commits money to an organization, it is often accompanied by a commitment of employee time. As the number of business-nonprofit financial connections grows larger with corporate social investing, I predict that the opportunities for recruiting volunteers into the nonprofit field will also expand.
I am a strong believer in volunteerism. I have seen many organizations in which hours have proven more helpful than dollars. That is why I am disturbed by what is happening to volunteerism in the United States (and in other nations as well). I remain concerned in spite of the optimistic follow-up to the 1997 President’s Summit for America’s Future and a recent INDEPENDENT SECTOR report that showed a 4 percent increase in U.S. volunteerism from 1993 to 1995. And I have good reason. Although there has been a slight uptick in the number of volunteers in the past few years, America actually had five million fewer people donating their time in 1995 than seven years earlier! In other words, in the United States we have a ways to go just to get back to where we were in 1989. And if we look at the percentage of the U.S. population that is volunteering today as compared to the 1960s, it quickly becomes evident why seasoned nonprofit leaders exclaim that volunteer recruitment is a far more awesome challenge now than it was two or three decades ago.
What has led to this situation? The changes in the social fabric of the United States and many other developed nations have left their mark on volunteerism. There are over 10 percent more Americans in the workforce today than there were in 1970, and there are twice as many women employed outside the home now as in 1960. (In spite of the large number of women now in the workforce, women still represent a majority of volunteers in the United States, according to a Gallup Organization survey).
But even taking these changes into account, it is perplexing to me why businesses aren’t doing more to encourage volunteerism among their employees. A 1996 INDEPENDENT SECTOR study shows how volunteering can be a factor in developing more well-rounded, fulfilled individuals who in turn tend to be more productive workers. Here are some of the personal benefits from volunteering that respondents mentioned to researchers:
I have seen how these kinds of positive personal outcomes often translate into reduced absenteeism from work, less stress in the office, and an overall improvement in job performance. A three-year study carried out by The Conference Board backs up my observations with evidence. Researchers tracked employees in four hundred Target stores (part of the Dayton Hudson Company) who participated in Family Matters, an initiative sponsored by the Points of Light Foundation, a nonprofit organization founded in 1990 to engage more people in voluntary community service. The Conference Board released its findings in 1997, including an analysis of how volunteer leaders involved in the project thought volunteerism affected Target stores. Significant percentages of those leaders agreed or strongly agreed with the following statements:
If the numbers are impressive, what the Target volunteer leaders had to say is even more so. The Conference Board reported these statements as part of its report:
On employee morale. “We attract better employees who are happier and more positive toward Target. Their attitudes show in their work.”—Store team leader in Alton, Illinois/St. Louis
On improved productivity. “A happy team member at home and at work increases productivity—you get more than 100 percent.”—Team relations leader in Bridgeton/St. Louis
On stronger commitment to the company. “I think team members take a sense of pride in knowing that their company is out there doing something good for the community; working for Target is more than just a job.”—Good neighbor captain, Lancaster/Los Angeles
On new skill development. “You learn how to get along, who people are, and to respect diversity. It is so important in the workplace.”—Store team leader, Sandy Springs, Georgia
Corporate social investing may not lead to an explosion of new company-motivated volunteer initiatives like Target’s program. But it can bring volunteerism into focus and it should make an incremental difference. Just as important, it has the capacity to connect employee volunteers with the organizations that are wrestling with America’s toughest social problems—the nonprofits that often have the hardest time attracting volunteers.
When experts paint a picture of volunteerism, especially in America, they tend to use a very broad brush. An estimated twenty billion hours were volunteered in 1995, we are told. However, when we put those hours under a microscope, we find that less than 10 percent were directed toward organizations that offer services to the needy. This has led to charges that volunteerism too frequently skirts “core problems” and rather is often reduced to activities that are not as vital to society. Is such criticism correct? After all, we need people to volunteer to run school bake sales, serve as museum docents, participate in hospital auxiliaries, and give time to organizations that generally round out the quality of life in our neighborhoods and communities. However, we also need to find ways to induce more people to tackle our most challenging social issues—for instance, tutoring at-risk children (today less than 4 percent of volunteers work with poor kids). This is where I feel corporate social investing can make an important difference.
One of the ten steps in the corporate social investing model says that there needs to be a significant business reason for any commitment a company makes to a nonprofit. That might suggest that most “human service” ventures (such as soup kitchens, homeless centers, neighborhood revitalization efforts, and so on) will not qualify as candidates for volunteer activities that a corporation would promote. Actually, these types of volunteer experiences have already been embraced by many companies and have proven themselves to be helpful in meeting business objectives. Some corporations use volunteer projects to hone management leadership skills, develop team cohesion, or strengthen employee morale. There appears to be business relevance in all the programs that won the Points of Light Foundation’s Excellence in Corporate Community Service award in 1997. Here are a few examples of the winners:
AT&T Wireless Services managers start each of their national meetings with a community service project.
Chase Manhattan’s Partners in the Community program helps three hundred communities through the morale-building volunteer efforts of over nine thousand of the bank’s employees.
The Gap has an aggressive volunteer program, including working with AIDS groups, that connects the company with communities in which it does business.
UGI Utilities supports an Excellence in Education program that helps brings volunteers, books, and the corporation’s name into schools and the community.
Unitrode Corporation participates in the Salvation Army’s Reach Out program, where employees and their spouses get recognized for the time they spend acting as role models for children.
These company programs help explain why a group of large businesses surveyed by The Conference Board and independent sector gave volunteerism high marks. Eighty percent stated that volunteer activities improved employee retention and enhanced training. Nearly as many companies—77 percent—said that volunteer programs benefited their strategic business objectives.
If corporate social investing does lead to more business-inspired volunteerism, new programs are likely to take on very different characteristics. Some companies may be in a position to set up highly structured volunteer programs with staff members assigned to handle administration duties (H. B. Fuller Company and Frontier Corporation, for example, already have employees working full-time on volunteer program management). Other corporations may follow the lead of the Calvert Group (Bethesda, Maryland) and permit workers to do several days of community service volunteer work without any loss of pay.
It is likely that most companies won’t feel they are in a position to offer employees paid time away from their jobs to volunteer. Fine—there are still many other cost-effective options open to businesses that are interested in helping employees find ways to volunteer on their own time. According to a 1992 survey conducted by The Conference Board for Points of Light, the methods companies use most frequently to encourage employee volunteerism are placing articles in internal and external publications, issuing personal letters of commendation; nominating employees for external awards, presenting certificates and plaques, organizing special events such as receptions with the company CEO, and recognizing increments of volunteer service with suitable gifts.
These are not difficult or expensive commitments. Nor are other strategies companies use to promote volunteerism or recognize employee volunteers. Putting up a list of volunteer openings in the company elevator or posting them on a computer or traditional bulletin board doesn’t require much (if any) expense. Inviting nonprofit organizations into the corporate cafeteria to participate in an annual volunteer fair won’t be considered an unwelcome intrusion by employees. Setting up a clearinghouse that matches workers with nonprofit organizations doesn’t require much time and can make the process of looking for a volunteer opportunity much more efficient and effective for employees. (Some companies such as Johnson & Johnson run these employee-nonprofit matching services with the help of college interns.)
It comes down to this: companies that adopt corporate social investing as a management model shouldn’t overlook volunteerism. The potential return on investment from a well-thought-out employee volunteer strategy is too significant to ignore. However, the same principles a company uses to make and monitor financial investment decisions need to be applied to a business-based volunteerism initiative. The purpose of the program needs to be defined up-front (Why is our company doing this?) and its outcomes regularly measured (Is this program achieving what we expected it to?). As with any investment portfolio, some volunteer programs won’t make the grade. Those that don’t meet expectations should be dropped and replaced with new, more promising opportunities. All corporate social investments—whether of cash, products, land or equipment, or employee time—should be held to these basic investing standards.
Corporate social investing holds much promise for redefining financial relationships between businesses and nonprofits. Expectations should be just as high for social investing to bring more of the private sector’s people-power to bear on some of our most pressing social needs.