About the Author

Throughout her career, Carol Deutschlander, Certified Business Analyst Professional™ (CBAP®), has worked to develop and establish business analysis (BA) best practices and promote the value business analysis brings to projects. She is currently a business analysis manager at Home Hardware Stores Limited, Canada’s largest independent home improvement retailer. Prior to joining Home Hardware, Carol was a requirements manager at Research In Motion, a leading designer, manufacturer, and marketer of innovative wireless communications solutions.

Carol’s experience includes 19 years in the financial industry. She was an associate director of IT business analysis at MCAP—Canada’s largest independent mortgage and equipment financing company—where she coached the company’s BA community, developed processes for its system development life cycle, and delivered business requirements and product risk assessments for a variety of projects. Carol was also a business analyst at Sun Life.

Carol is an active supporter of the International Institute of Business Analysis (IIBA®). She has served as a member of the IIBA® Role Delineation and Certification Framework Committees and the IIBA’s International Board of Directors. Carol has also served as the IIBA® vice president of education and certification, which allowed her to lead a team of volunteers in the development and launch of the Endorsed Education Provider program and the CBAP® certification program. Her involvement with IIBA® allows her to continue defining the role of the business analyst and to support the CBAP® certification process.