Anytime Coaching: Unleashing Employee Performance
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Thinking about Work

As we understand more about brain development, we have come to realize that thoughts profoundly impact our feelings, emotions, and actions through the brain’s release of powerful neurochemicals. That is why taking time to think about work is our starting point—to help you gain understanding of your feelings about your work and about being an anytime coach. What are your thoughts about paid work in general? Do you view work as providing opportunities for creativity, or does it seem merely routine? Do you think mostly about the problems immediately before you, or are you able to envision the future?

Our first jobs, our parents’ work experiences, anecdotes from others about their jobs, and our personal preferences all contribute to our beliefs about what work is and why we do it. People who see work as part of a larger pattern in their lives—as a means for making a contribution, getting recognition for a job well done, or developing personal strengths—will find that Anytime Coaching skills are relevant to both the practical side of work (completing tasks and being paid) and its more personal aspects (such as professional growth and fulfillment). If we tend to think of work as simply a burden to be endured so that we can pay the bills, we may view Anytime Coaching skills as a way to transform our work.

“I had chosen my work as a reflection of my values.”

—SIDNEY POITIER, AMERICAN ACTOR

EXERCISE

How You View Your Work

Of the words and phrases below, circle seven to ten that come to mind when you think about the work you do. If you do not see seven to ten words or phrases that describe your thoughts, write your choice of words in the space provided.

My View of Work

valuable fun drudgery follow orders exciting routine interesting depressing challenging just a necessity tolerable stimulating educational fulfilling frustrating path to promotion beneficial amusing complicated stressful teamwork just a paycheck great people confusing inspiring chaos collegial visionary creative lively dull energizing right balance overwhelming tedious opportunity to grow pressure invigorating taxing tense boring happy lots of overtime difficult worthwhile easy my life’s purpose too much to do stagnant satisfying problems fascinating time well spent engaging intimidating camaraderie just a small part of my life rewarding tiring

Thinking about Your Role as a Manager

Anyone who has held a job has also had a boss. Whether your early working experiences were positive or negative will influence your own behavior when it is your turn to lead others. The management training you have had has likely influenced your understanding of your role too. And of course, your relationship with your own manager will have a direct effect on how you interact with your employees.

To manage others most effectively, you must be confident in your own beliefs but also open to new behaviors and attitudes. Whether you are a “command and control” manager or friendly and affable, learning new skills will test what you already believe. Most people who manage the work of others find that they must create a balance between motivating employees to do what is required and to proactively and continuously seek and develop creative solutions that fit ever-changing circumstances.

EXERCISE

How You View Your Role as a Manager

Think about your specific duties as a manager of others. Circle seven to ten words or phrases that most readily come to mind when you think about your management responsibilities. If you do not see seven to ten words or phrases that describe your thoughts, write your choice of words in the space provided.

The words and phrases below are the same as those in the previous exercise, but this time make your selections based specifically on what it is like to be a manager.

My View of Being a Manager

valuable fun drudgery follow orders exciting routine interesting depressing challenging just a necessity tolerable stimulating educational fulfilling frustrating path to promotion beneficial amusing complicated stressful teamwork just a paycheck great people confusing inspiring chaos collegial visionary creative lively dull energizing right balance overwhelming tedious opportunity to grow pressure invigorating taxing tense boring happy lots of overtime difficult worthwhile easy my life’s purpose too much to do stagnant satisfying problems fascinating time well spent engaging intimidating camaraderie just a small part of my life rewarding tiring

What do you notice about the similarity or dissimilarity of the words you circled to describe your attitude toward work in general and those you circled above? How would you explain the similarity or difference?

Thinking about Your Skills, Knowledge, and Preferences

An accurate assessment of your skill level, knowledge base, and preferences in social and work styles will help you as you learn the skills of Anytime Coaching. Reflecting on your own thinking will also impact your feelings, thoughts, and motivations as you learn new coaching practices.

Even if some coaching skills are new to you, you are likely to succeed if you are committed to learning them. And if you are able to acknowledge freely that you do not have all the answers at work (even though you might be the boss), learning Anytime Coaching skills will help you get the best from everyone else’s knowledge and expertise.

When it comes to personal preferences in work and social styles, simply being aware of your tendencies can be helpful. For example, if you are naturally gregarious and outgoing, you may decide to be less talkative to build your listening skills. Or if you strive for speed at all costs, you may learn a lot just by slowing down to have in-depth coaching conversations. Running at an overwhelmed, frenzied pace with excessive stress triggers a powerful neurochemical called cortisol. Over time, excess stress and cortisol can take a toll on your body, thinking, and memory. As we will explore in Chapter 2, you can improve your ability to slow down by integrating simple practices for being more present, aware, and focused in your day-to-day work.

Complete the following exercise to gain insight into how you view your own skills, knowledge, and preferences.

EXERCISE

How You View Your Skills, Knowledge, and Preferences

Skills and Knowledge. Assess your proficiency in each of the following skills. Check the most appropriate box beside each statement.

Preferences. How well does each listed behavior or attitude describe you at work? Check the most appropriate box beside each statement.