ACKNOWLEDGMENTS

As an author team, we want to begin by thanking the many people who assisted us in writing this manuscript. They include those we reached out to early in the process to discuss current research and trends, including Elaine Biech, Marc Effron, Ann Herrmann-Nehdi, Pat McLagan, and Norm Smallwood. Several people read versions of the manuscript, providing us with valuable suggestions and comments that improved the book. Our reviewers include Chris Adams, Paul Butler, Gary DePaul, Tora Estep, Jean Larkin, Steven Manderschied, and Leigh Wilkinson. And thanks also to Barbara Thornton for providing one of the in-depth cases included in this book.

A special thanks to Hope Nicholas, of ROI Institute, for her editorial and administrative support throughout the writing process. She is a real pro! We want to also acknowledge the entire Berrett-Koehler (BK) team. As authors, we have published several books with BK; each experience affirms both the talent and the commitment to collaboration that is integral to this organization. Thanks for the opportunity to partner with you once again.

We each want to thank the many clients with whom we have worked over the past decades. It is within their organizations, and through the partnering on their performance consulting and measurement initiatives, that our collective ideas on optimal practices and processes have been formed and tested.

Finally, we want to acknowledge each member of our author team. We have been on a journey together for more than a year; we have each learned a great deal and experienced, once again, the joy that comes from working in a synergistic manner with others.