Section Two Adapting to Working Surroundings

Part A Situational Dialogues

Dialogue 1

Background：This is Cathy's first day at work. She should go to see Lisa Yang, the personnel manager.The receptionist receives her and shows her to the Human Resources Department.

A：Cathy Lee B：Receptionist

A：Excuse me, could you please show me the way to Human Resources Department？

B：Yes. But have you made an appointment in advance？

A：Yes. I am newly employed and it's my first day here.Lisa Yang, the one in charge, phoned me to meet her before she shows me my post.

B：Just a minute, please. I'll get to Lisa……Yes, she is available now.Please come in.This way, please.

A：Thank you very much.

B：You're welcome.

Dialogue 2

Background：Cathy Lee has a talk with Lisa Yang about the working environment.

A：Cathy Lee B：Lisa Yang

A：Good morning, Ms. Yang.I'm Cathy Lee, the new secretary.

B：Good morning, Miss Lee.

A：I start my work today. I am a little anxious since everything is new.

B：Don't worry. You'll be familiar with it all in a few days.

A：How long does it take to get to downtown from here？

B：About fifteen minutes'drive.

A：Are there any companies in our neighborhood？

B：Yes. Many famous corporations.

A：Does our firm own the whole building？

B：Yes. The whole building is totally ours.

A：Such a large firm. Do we have our own staff canteen？

B：Yes, at the end of the hall.

Dialogue 3

Background：Cathy Lee visits the workshop and Lisa Yang offer sher some information about the factory.

A：Lisa Yang B：Cathy Lee

A：Let me show you around the workshop.

B：It's so kind of you. I would be interested in visiting our factory.

A：Our new product line has been very successful. We've already expanded the factory twice this year already.

B：That's marvelous！

A：Is there anything particular you'd like to know？

B：Could you tell me the cost of production per unit？

A：I'm afraid I have no idea.

B：I'd like to know what makes our company so special.

A：Our production speed is twice the industrywide average. It is almost fully automated.

B：That's great.

A：We have more data for your background information.

B：It is very thoughtful of you.

Practical Sentences

1.I'm a new comer, and I have a lot to learn.

我是新来的，我有好多东西要学。

2.Take it easy.You can get to know your work step by step.

别紧张。慢慢地你就熟悉工作了。

3.What companies do we have in our neighborhood？

附近有什么公司？

4.Are there any separate rooms for smokers？

有专门的吸烟室吗？

5.Our company has two floors—the sixth and seventh floor in the building.

我们公司在这幢楼里有两层，第六层和第七层。

6.This photocopier is for us to duplicate files.

这台复印机供我们复印文件。

7.Where can I get the office supplies？

我从哪能拿到办公用品？

8.Everyone in the company has a laptop to use, but the laptop is the possession of the company.

公司每名员工都有一台手提电脑，但电脑所有权归公司。

9.Do we have access to Internet service through the laptops？

这些手提电脑能连接因特网吗？

10.The number of the telephone on your desk is extension 506.

你桌上电话的分机号码是506。

Oral Practice-1

Make up dialogues in pairs according to the situational background.

Situation：After visiting the workshop, Lisa Yang is talking with Cathy Lee about the future development of the company.

Oral Practice-2

Directions：Mini-presentation. You are asked to give a short talk about three minutes on a business topic with one-minute preparation.

What is important when looking for a new job？

●Career opportunity and development

●Starting salary

●Location

●……

Part B Reading Module

Help New Employees Hit the Ground Running

The first few weeks on the job for a new employee can have a strong impact on his or her long-term job satisfaction. This is the time when the employee establishes attitudes towards the position, coworkers, management and the company itself.A well-thought out orientation program can not only help new hires feel at home right away but also make it possible for them to get started on the right foot and quickly become productive.

The best programs are tailored to a firm's corporate culture and employee base. Most businesses also find that a multi-phased orientation program yields better results.However, the first day of employment is the most important.The following information should be offered in the first orientation session or conveyed by the new employee's immediate supervisor during the first day or two.

A“big picture”overview of the company's culture, mission, organizational structure, products, services, customers and competitors. More detailed information can be presented in later sessions.

A comprehensive job description and information on how the new employee's position fits into the organizational structure.

Facts about compensation and benefits from health insurance to vacation policies.

Information on ethics, confidentiality policies, and other conditions of employment.

Explanation of technical and administrative resources such as computers, fax machines, copiers, voice mail, E-mail and other tools necessary for being productive.

Logistical information about the working environment, facilities, amenities, building security, ID cards and anything else that will be needed immediately.

Introductions to staff members with whom the new hire will work most closely.

Information about training, mentoring and other company programs that provide opportunities for career growth and development.

Company facts and policies presented at the initial orientation sessions should be reinforced in writing in your company's employee handbook and referred to as needed in continuing employee communication programs. Videos, CD-ROMs, online resources, custom software， and brochures can also be effective means of delivering factual materials.

Reading Comprehension

Directions：Decide whether the following statements are true or false according to the text.

1.（）The first few weeks on the job is not that important for a new employee's long-term job satisfaction.

2.（）A multi-phased orientation program yields better results.

3.（）More detailed information about the corporate culture and mission should be presented during the first day or two.

4.（）A comprehensive job description and information on how the new employee's position fits into the organizational structure should be presented at the initial orientation session.

5.（）It's better for the new employee to keep handbook with important company facts

and policies presented at the first orientation sessions.

Part C Writing Module

Resume

简历一般附在求职信后，以便招聘方对求职者有更全面的了解。简历一般包括以下几部分内容：

（1）个人情况（personal data）；

（2）应聘职位（job objective）；

（3）教育背景（educational background）；

（4）工作经历（working experience）；

（5）资力与专长（qualifications and special skills）；

（6）荣誉与获奖（honors and awards）；

（7）证明人（referees）。

写简历时，要注意以下事项：

（1）样式要美观、整洁，打印要工整；

（2）内容有序、易看，无语法、拼写错误；

（3）简单明了，重点突出，篇幅限定在2页内；

（4）在意思不引起误解或歧义的前提下，可以用不完整句，但要避免用缩写形式，如：asap（as soon as possible）；Sept.（September）。

Specimen

Chinese Name：Wenqiang Xu

English Name：William

Sex：Male

Born：6/12/86

University：Peking University

Major：Marketing

Address：P. O.Box 328#，Peking University

Telephone：13812346789

E-mail：xwq860612@163. com

Job Objective

A position offering challenge and responsibility in the realm of consumer affairs or marketing.

Education

College of Commerce, Peking University 2004-2008.

B. S.degree in marketing.

Field of study includes：economics, marketing, business law, statistics, calculus, psychology, sociology, consumer behavior, sales force management, product policy, marketing and forecast, marketing strategies.

Social Activities：Secretary of the Class League Branch 2004-2008.

Class Monitor 1998-2004.

Summer Jobs

Administrative Assistant in Sales Department of Xi'an Nokia Factory. Responsible for public relations, correspondence, expense reports, record keeping, inventory catalog.（2006）

Provisional employee of Sales Department of Xi'an Medical Instruments&Equipment Company. Responsible for sorting orders, shipping arrangements, deliveries.（2007）

Hobbies

Internet-surfing, tennis, travel

English Proficiency

College English Test Band 6，Excellent

Computer Skills

Microsoft office, Adobe Photoshop, etc.

Reference will be furnished on request.

Practical Sentences

1.A responsible administrative position which will provide challenge and freedom where I can bring my initiative and creativity into full lay.

负责管理职位，该职位将提供挑战和自由，使我能充分发挥我的进取精神及创造力。

2.An executive assistant position which involves utilizing capability, training and experience in office administration.

行政助理职位，能运用办公室管理，并有办公室管理方面的培训和经验。

3.An entry-level position in sales.Eventual goal：manager of marketing department.

销售方面的初级职位。最终目标为销售部门经理。

4.Willing to learn and progress.

愿意学习，并有进取精神。

5.Good presentation skills.

有良好的表达能力。

6.Ability to deal with personnel at all levels effectively.

善于同各种人员打交道。

7.The main qualities required are preparedness to work hard, ability to learn, ambition and good health.

主要必备素质是吃苦耐劳精神好、学习能力优、事业心强和身体棒。

8.Having good and extensive social connections.

具有良好而广泛的社会关系。

9.Being highly organized and efficient.

工作很有条理，办事效率高。

10.Able to work under high pressure and time limitation.

能够在高压力下和时间限制下进行工作。

Practical Writing

Directions：Write a resume including your study experience or work experience.

Part D Exercises for Consolidation

I.Fill in the blanks with words or expressions given.Change the form if necessary.

appointment expand automate compensation initial yield session in particular in charge refer to

1.The business__________from having one office to having twelve.

2.__________of injured workers has cost the company a lot.

3.This part of the assembly process is now fully__________.

4.The__________talks were the base of the later agreement.

5.The general__________approved the report of the investigation committee.

6.He was left__________of the shop while the manager was away.

7.When I said some people are stupid, I wasn't__________you.

8.It was a good concert.I enjoy the last song__________.

9.Interviews are by__________only.

10.The company will make an investment that__________high percentages.

II.Translate the following Chinese sentences into English, and read them out.

1.打扰一下，请问人力资源部朝哪个方向走？

2.你能帮我解释一下员工手册上的内容吗？

3.如果你想吸烟，你可以去走廊尽头。

4.举止优雅、性格开朗。

5.有良好的管理艺术和组织能力。

III.Listen to the recording and fill in the blanks with words, phrases or sentences.

A：What's that？Ms. Yang.

B：Well, that is the chart showing company's 1 .

A：Can you tell me something about it？

B：OK. On the top, Mr.Smith, the 2 ，is responsible for 3 the company.

A：How many 4 do we have？

B：Four. They are R&D department， 5 department， 6 department and HR department.

A：How many 7 do we have？

B：About one hundred.

A：Is there anything else you'd like to know？

B：No. Thank you.