About the author

Sam Williams qualified with an aerospace engineering master's degree, then became a self-taught software developer while holding down his first job. While traveling, he started to write articles about the tech he was learning about and accrued an audience of readers on Medium and freeCodeCamp. 

Currently, Sam works as a lead chatbot developer for the SmartAgent team at MissionLabs, building custom systems for large retailers. His role ensures that he is working with the newest chatbot technologies and is constantly pushing their capabilities.