Support and Subscription (SnS)

There are support and subscription plan options that you can purchase in addition to the product:

• Basic support: 12 hours a day technical support during business hours
• Production support: 24 hours (Severity 1), seven days a week support

The production support plan is recommended for production and critical environments. If you need higher-level support above production grade, additional support options such as Business Critical Support (BCS) or Mission Critical Support (MCS) can be purchased on top of production support. For more information on VMware support offerings, see https://www.vmware.com/support/services.html.