Analytics

Like other digital solutions, chatbots can benefit from collecting and analyzing their usage statistics. While you can build a bespoke analytics platform from scratch, you can also use off-the-shelf toolkits that are widely available now. Many off-the-shelf analytics toolkits are available that can be plugged into a chatbot, using which incoming and outgoing messages can be logged and examined. These tools tell chatbot builders and managers the kind of conversations that actually transpire between users and the chatbot. The data will give useful information such as the conversational tasks that are popular, places where conversational experience breaks down, utterances that the bot did not understand, and the requests which the chatbots still need to scale up to. Dashbot.io, BotAnalytics, and Google's Chatbase are a few analytic toolkits that you can use to analyze your chatbot's performance.