Workflow Stages

Workflow Stages can give users a general sense of the state and progress of a given ticket, in a visual and easy to understand way.

If you've been following along, you may have noticed that each activity we've looked at, has a Stage field on it. This allows you to specify what stage the workflow is at during this activity. For example, while waiting for a Fulfillment task to complete, you might set the Stage field to Fulfilment.

Which field on the table should be used to store the Stage value, can be specified in the workflow properties from the hamburger menu. Also in the hamburger menu, you can see and edit the workflow stages built into the workflow: