Part II Listening

1. Blank Filling

Listen to 5 recorded short dialogues. You should complete the dialogue by filling in the blanks. Each dialogue will be read twice. Then try to repeat them in pairs.

Dialogue 1

A: Good morning, sir. I'd like to ask you a few questions if I may.

B: Well, I'm waiting to catch my______so I guess I can answer a few questions.

A: Thank you, sir. First of all, how often do you______ ?

B: I travel about twice a month.

A: Where are you ______to on this trip?

B: I'm flying to Austin, Texas.

A: ... and where did you fly on your last trip?

B: I flew to Portland, Oregon. I've already been there three times!

A: Really! Do you enjoy travelling for ______?

B: Yes, although I prefer staying in the office.

A: What do you like most about travelling?

B: I like visiting new cities and ______new food.

A: Is there anywhere you would like to visit that you haven't visited yet?

B: Yes, I'd like to go to Hawaii! I love going to the beach!

A: Thank you very much for your time today.

B: You're welcome. My pleasure.

Dialogue 2

A: How may I help you?

B: Hi. I need a seat on the next ______flight to London.

A: I'd be happy to help you with that. Which airline do you prefer?

B: It doesn't matter. I just need to get to London as soon as possible.

A: Ok. Let me see. There's a flight to London leaving at 2:30 pm.

B: That's perfect.

A: I'm afraid all of the______ seats are sold out. But there are a few business class seats available.

B: That's fine.

A: Do you prefer a window or______ seat?

B: Aisle, please.

A: I'll need your passport, frequent flyer number and credit card, please.

B: Here you are. Oh, is there a______ meal option?

A: Yes.

B: And is the plane equipped with Wi-Fi?

A: Yes. Here's your ______pass. Please arrive at the gate at least 45 minutes prior to take-off.

Dialogue 3

A: Hey, Mark. I'm______ you on the Tully project. You'll have to go to California in two weeks.

B: What is my objective over there?

A: You have to review financial documents over there. If you find something missing, work with their ______to get the documents you need to complete the______ .

B: How large is this project?

A: It's pretty big, so take someone with you. I think you can finish in a week if two of you are working on it.

B: Do we have to arrive there at a certain time?

A: Not really, but you should get there before lunch to settle in. Then you can get in half a day.

B: Who should I______ when I get there?

A: I'll email you the details, but you should go to book your flight soon.

B: Will do. Do you have a______ on who should go with me?

A: Either Seth or Josh.

B: Ok. I'll find out who has more time.

A: Great. Keep me informed.

B: Got it.

Dialogue 4

A: Good evening. Checking in?

B: Yes, I am. My name's Stefanie Klein. I have a ______for two nights.

A: Ah, yes. I've found it. Did you have a good journey?

B: Yes, it was fine, thanks. Could I have a room on a ______floor, please?

A: Sure. That's no problem. Here's your room key.

B: Thank you. Oh, I have a couple of questions. Is there a Wi-Fi code or is it ______?

A: There's a code. Here are the details.

B: And is there an______ and ironing board in the room, or can you bring one up? My blouse is creased from travelling.

A: I can have one brought up to your room.

B: Great. Thank you.

A: Is there anything else?

B: Ah, yes, can I order a______ call for seven and ataxi for eight, please?

A: Certainly. I'll organise that for you.

Dialogue 5

A: Hello! Dolores speaking...

B: Ah yes, hello. I'd like to______ about flights to Hong Kong from Kennedy Air-port in New York, please. I'm off to a conference at the end of the month-Thursday 22nd until Tuesday 27th. Could you tell me about the flight availability and prices?

A: Certainly. Do you want to go______ ,business or first class?

B: Well, I'd like to go first class, but unfortunately I'll have to go economy-compa-ny rules, you see.

A: Yes, sure, I understand. How many of you will be travelling?

B: Ah, it's just me.

A: Okay, so that's one seat... economy... New York-Kennedy to Hong Kong Airport.

B: And how much will that be?

A: Let me see... to ______for the discount rate, you need to stay over a Saturday, which you are doing... Yes, that'll be $830.

B: Right, and does that include airport tax?

A: No, tax is another $70 on top of that.

B: Okay. Can I book that, then?

A: Certainly. Can I help you with anything else?

B: Yes, I'd like to book a hotel room too, for the ______five nights. Could you check if the Regency Hotel has any rooms free?

A: Yes, they do.

B: And is there a discount rate for conference ______?

A: Yes, there is. I think it's 10% but I can check that for you.

B: Okay, do you mind if I book it provisionally for now and I'll call you back later to confirm? I just need to check one or two details.

A: That's fine, sir. Can I help you with anything else?

B: No, that's all for now. As I said, I'll call you back.

2. Multiple Choice

Listen to two short conversations and choose one correct answer from the three choices marked A, B, and C.

Dialogue 1

1）Where is Mr. Morrison flying to?

A. Brussels

B. Paris

C. Berlin

2）What time does the flight leave?

A. 3:15

B. 3:50

C. 7:50

3）How much luggage has he got?

A. a suitcase and a brief case

B. a backpack

C. a purse

4）What else does the clerk want to know about his luggage?

A. Is there any electronic equipment in the case?

B. Is it heavy?

C. Is there anything valuable?

5）Which gate is his flight boarding at?

A. 45

B. 54

C. 44

Dialogue 2

1）Which platform does the 10:15 train to Cambridge leave from?

A. Platform 3

B. Platform 7

C. Platform 6

2）How much is a single ticket to Manchester?

A. ￡13.50

B. ￡30.15

C. ￡17.15

3）Where is this train going?

A. Oxford

B. Liverpool

C. London

4）What time does the train arrive at Exeter?

A. 8:13

B. 18:30

C. 18:13

5）What time is the train back to London?

A. 4:20

B. 4:30

C. 4:25

3. Listening Passages

Listen to the following two passages and fill in the following blanks with the ap-propriate word from the list.

Passage 1

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Business travel is often thought of as solely a necessity for getting from one meeting to another, yet it 1） ______the success of every business in the world. A recent report from the World Travel and Tourism Council revealed that business travel 2）______$1.3 trillion of global travel spending annually, and is set to rise at 3.7% per annum over the next ten years. One key reason for this 3）______ growth has been the industry's adoption of 4）______ technology.

Consumers today have become used to using a host of apps and increasingly smart de-vices to 5）______ their daily lives. While the travel industry has been one of the biggest creators of apps -there are over two million apps in Apple's app store of which around 5% are travel related - only a very small number of them are regularly used. The biggest 6）______ facing those in the business travel industry is not only to introduce fast and re-sponsive services through technology, but also continue to 7） ______a personal face of the brand.

Mobile software offers business travel companies a wealth of areas for 8）______ as people search for alternative ways to check in,9）______ queues and locate key services such as currency exchanges and cash machines.

However, apps are only one small aspect of the technological opportunities that the business travel industry can jump on. 10）______ is slowly being introduced into the tourism industry, with the creation of feedback loops allowing travellers to comment and rate every stage of their trip, helping to improve future experiences.

Passage 2

subsidise promptly year-on-year revenue hit coronavirus ground notch up loyalty card video conferencing platform

Ian Woodroofe has 1）______ a business trip“probably every week”-often over-seas - for more than 20 years. Trips were always business class and he had two or three 2）______ for airlines and hotels.

But as 3）______ rapidly spread last year, Mr Woodroofe was 4）______ . His San Diego office was 5）______ closed and all travel cancelled. “I haven't travelled since March, ”he says. Nor have millions of other business travellers, leading to a$710bn year-on-year loss of 6）______ to the industry. The question now is whether those travel-lers will return once the pandemic ends. And, if they don't, what that means for a sector which directly and indirectly supports one in seven jobs worldwide according to the Global Business Travel Association, 7）______ mass tourism and had annual revenues of$1.4tn in 2019.

His company managed to 8）______ its annual targets last year thanks to a healthy use of the 9）______ Zoom, which announced in December a 485 per cent 10）______ increase in clients with more than 10 employees. “You can do a lot of busi-ness without actually meeting clients face to face, ”says Mr Woodroofe, adding that once the pandemic ends, he does not plan to travel anywhere near as much.

4. Short-Answer Questions

Listen to the dialogue and answer the following questions.

1）What do Tony and May want?

2）How much discount can they get at the hotel?

3）How many days will they stay?

4）What rooms are they staying in?

5）Who will take their luggage?

6）What will they do in the evening?

5. True or False

Listen to the dialogue once and mark True or False for the following statements.

1）Tony is looking for a bus station.

〇 True

〇 False

2）Tony has to turn right at the traffic lights on Mosley Street.

〇 True

〇 False

3）The young man asks Tony for a cigar.

〇 True

〇 False

4）Tony meets the older woman as he is walking down Princes Street.

〇 True

〇 False

5）The Charlton Business Centre is next to the bus station.

〇 True

〇 False

6. Shadowing

Listen to the following passage twice. You should read after it without the script for the first time, and then check your reading in the second listening.

How to Plan a Business Trip?

In today's digital world, we can communicate across different time zones at a moment's notice. However, when it comes to brokering a big deal or fostering a solid and long-lasting business relationship, nothing beats face-to-face interaction. Corporate travel is still so im-portant, and it's equally important for anyone making a business trip to prepare thoroughly. When you arrive at your destination relaxed and well-prepared, you're better equipped to make a good impression and focus on the purpose of your meeting. If you'd like to fine-tune how you get ready for your next excursion, and follow these essential tips to become an ef-fective business trip planner.

Make your travel arrangements well in advance

Your first step should always be to familiarise yourself with your company's corporate travel policy. You're making travel arrangements for a business trip, not planning a personal or a short break, so being compliant with your company policy is essential. Next, it's time to book your travel. This may involve traveling by air, rail, car hire or even boat. Think about the journey door-to-door, balancing travel times against cost and convenience. Visu-alise the various steps of the trip from A to B. Consider details like how long it will take to move between airport and railway station, the time it takes to fill out paperwork at the vehi-cle hire company, and whether luggage storage might be useful.

Select your accommodation based on both price and convenience

Choosing the best accommodation for your requirements is also essential. If you've only got one meeting place to reach, make sure you book a hotel that's nearby. Use maps on your smartphone to measure distances from the station or airport to your hotel.

Create an itinerary

Your itinerary is your blueprint for a successful business trip. Use it to stay in control of every detail -from transport times and the names of those you're meeting, to your travel reservations and hotel address. Be sure to allow yourself extra time on your itinerary for re-laxing, meetings that have been delayed or overrun, and busy traffic.

Prepare for your meeting

Making a note of what you hope to achieve on the trip can help improve your focus -even if you simply want to reach out to new contacts or gain a general overview of potential new client. Arm yourself with as much information as possible about the people you'll meet, as well as the places they'll be. What's the dress code? If you're visiting an industrial site, for example, will you need sturdy shoes? If you're going to be giving a presentation, what format will it take and will your host have the equipment you need? Simply emailing ahead to check if they have suitable screens and cables can ensure you avoid embarrassing delays or confusion that would get your meeting off to an awkward start. That first impression counts, so give yourself the best chance of making a good one.