8.Service Trades

（1）Post Office

Clerk：Next，please！Hello，may I help you，sir？

Customer：Yes，thanks. I want to send an airmail letter to China.

Clerk：OK，that comes to $ 3.25（three twenty five）.

Customer：Here is five dollars.

Clerk：And here's your change. Just wait for a moment while I print you a receipt for registered mail... there you go. Is there anything else I can do for you？

Customer：Yes. Five postcards，three airmail stamps，and one roll of fifty 25cent stamps，please.

Clerk：That comes to $ 18.80（eighteen eighty）. Anything else？

Customer：One more thing. What's the size and weight limit for mailing a package？

Clerk：It's $ 3 per kilo. The size should be no more than 80 centimetres by 65 by 30. It also must be tied with string.

Customer：Thank you very much.

Clerk：You're welcome.

（2）Store

Clerk：Can I help you？

Customer：Yes，I'd like to return this jacket.

Clerk：Is there anything wrong with it？

Customer：Yes. I didn't notice when I bought it，but there are a few problems. First，it has a tear in the lining.

Clerk：Hmm. Actually，it's torn in several places.

Customer：And some of the buttons are very loose. This one came off，in fact. And there's a stain on the collar.

Clerk：I'm really sorry about this. Would you like to exchange it for another one？

Customer：Well，to be honest，I don't think this jacket is very well made. I'd rather get a refund.

Clerk：I understand. Do you have the receipt？

（3）Bank

Bank Manager：Now，Miss Andrews，how much do you actually want to deposit with us in your new account？

Customer：Well，it's just around two thousand pounds that I won on the premium bonds.

Bank Manager：Right. Now I need your full name and address.

Customer：Helen Andrews. 42 Alford Road...

Bank Manager：Helen Andrews. Would you please spell that？

Customer：A-N-D-R-E-W-S.

Bank Manager：Address？

Customer：42 Alford，that's A-L-F-O-R-D...

Bank Manager：So 42 Alford...

Customer：Road London E14.

Bank Manager：Right，er... Now do you want a deposit or a current account？

Customer：Well，I want to be able to take my money out at any time.

Bank Manager：I see. So you probably want a current account.

Customer：Well，if you say so. I've only had a post office savings account until now.

Bank Manager：Well，with a current account you can... have a cheque book，or you can come into the bank and take the money out as you like. Of course，there's no interest on a current account.

Customer：Not at all？

Bank Manager：No. If you put it into a seven day's deposit account，of course，you get interest，but in a current account，none.

Customer：Well，most people have current accounts，don't they？

Bank Manager：Well，they do if they've not got an awful lot of money and they need to use it regularly. Eh... so that's probably the best thing for you.

Customer：Well，you'll give me a cheque book，won't you？

Bank Manager：I'll give you a cheque book immediately，yes，er...

Customer：Do you need my signature？

Bank Manager：Ah yes，we'll need er... two or three specimen signatures...

Customer：OK. And I will get a cheque card... I mean one of those cards which I'm allowed to use for up to fifty pounds a day.

Bank Manager：Eh，er... now we don't actually give a cheque card until you've had an account with us for six months.

Customer：Six months？

Bank Manager：Yes，we have to see how the accounts going，you see.

Customer：But that's crazy. I mean I used to work in a shop and we'd never accept cheques without a cheque card. I mean no one will accept my money.

Bank Manager：Well，er... this is how we work，I'm afraid.

Customer：Well，I'll have to reconsider everything again，I think. I had no idea you were as strict as this...

（4）Doctor

Doctor：Come in and have a seat. Now，what seems to be the problem？

Patient：It's my wrist，doctor. It's swollen and very painful.

Doctor：Alright，let's have a look. Can I ask you to roll up your sleeve for me？

Patient：Sure，Doctor.

Doctor：Hmm. Yes，it is rather swollen. How long has it been like this？When did you first notice the pain？

Patient：Well，it was a little sore before I turned in last night... not like this，however. When I woke up this morning，I couldn't move it at all. I thought I might have slept on top of it or something.

Doctor：Let's see... does it hurt now？

Patient：Yeah，it's quite painful.

Doctor：How about here？Can you feel pain？

Patient：Yes. It's the same there，too.

Doctor：Try moving it for me. No good？

Patient：I'm afraid not，Doctor.

Doctor：Have you been doing any strenuous exercise using your hands？

Patient：No. Nothing like that.

Doctor：Have you used any tools recently—hammer，saw？How about a computer？

Patient：No，Doctor.

Doctor：What about water？Have you had your hands in cold water the last few days？

Patient：No. Not really. Not for any length of time.

Doctor：OK. It looks like a touch of rheumatism. I can give you something to bring the swelling down. Try and keep your hands out of water for the next few days，OK？

Patient：Yes，alright. Thanks very much for your help，Doctor.

（5）Restaurant

Waiter：Hi！How are you doing this afternoon？

Customer：Fine，thank you.

Waiter：Here is your menu.

Customer：What are your specials today？

Waiter：Our special today is Grilled Chicken Breast. It comes with a baked potato and a side salad.

Customer：Sounds good，but I'm going to take a look at the menu.

Waiter：OK. Can I get you anything to drink？

Customer：Yes，I'd like a diet coke.

Waiter：Sure，I'll bring that right now.

（Coming with the drink）

Waiter：Here you are. Have you had time to decide？

Customer：Yes. I'm going to have the Rosemary Pork Loin.

Waiter：Oh，good choice. How would you like that cooked？

Customer：Medium well.

Waiter：OK. And you have a choice of potatoes with that.

Customer：I'll have fries，please.

Waiter：And what kind of dressing would you like with your salad？

Customer：Italian，please.

Waiter：I'll be right back with your salad.