信息系统实证研究的20种重要理论与应用Ⅱ
上QQ阅读APP看本书,新人免费读10天
设备和账号都新为新人

1.3 结论与展望

通过文献综述可以发现,信息觅食理论作为信息系统领域的一项基础理论,其发展大致经历了由基础模型到认知模型,再到行为预测模型的转变,且研究人员在拓展模型应用领域、提升模型准确性等方面仍在不断探索。此外,由于信息觅食理论对用户行为的良好解释力,大量学者将其应用于用户行为研究中,已经涌现出丰富的研究成果。这些成果主要集中在三个方面:“信息搜寻行为的影响因素研究”“信息系统设计和优化研究”“信息搜寻效率评估研究”。

然而,现有研究仍然存在着不足之处:①研究多使用横截面数据,但随着信息搜寻过程的持续,个体认知也在不断变化,对系统的熟悉程度是否会对信息搜寻行为及其效果产生影响还需要进一步探讨;②与信息线索相关的研究大多集中于信息线索的丰富度或与信息线索相关的用户感知,较少考虑信息线索的类型,且对于信息线索与注意力分配的研究还未得出一致的结论;③为了方便控制,多数研究采用了实验室实验的方式,来获取特定环境下用户点击流数据及用户浏览轨迹,且在模型构建与程序设计完成之后,未能对结果的外部有效性做进一步验证;④在效率评估研究中,对信息收益的衡量标准往往只考虑结果相关性或用户满意度,且在对工作绩效进行评估时,研究对象也仅局限于开发人员这一特定群体。

为了进一步完善信息觅食理论的相关研究,并弥补现有研究的不足,未来的研究方向可以总结为:①尝试在具有多种信息斑块的可变信息空间中预测人们的觅食行为,在此基础上进一步扩展PFIS模型,以提升其作为预测模型的准确性;②结合更多类型的信息线索,针对不同用户或不同环境的需求,在软件开发之外的环境中使用PFIS模型的准确性来进行有效的工具设计;③收集纵向研究数据,将由于时间作用而产生变化的影响因素考虑在内,进行基于时间变化的动态分析,并在探究因果关系的同时对各类因素的作用效果进行多方面的考量;④有关信息搜寻过程中注意力如何分配的研究问题,可尝试使用眼动追踪等方法,对现有研究存在的分歧进行分析,通过更多的讨论和梳理得出更具普遍性的结论;⑤丰富研究情境,使用日志文件获取更为客观的用户数据,进一步验证信息系统的设计思路和优化模型在真实网站中的实用性与适用性,此外,还可以对除导航系统以外不同类型的信息系统的设计及优化方案进行讨论;⑥可以考虑使用结果相关性及用户满意度相结合的方式来衡量信息收益,还可以进一步探索反映信息收益的其他因素,寻求更为有效的评估信息搜寻效率的方法;⑦针对不同的工作环境,应用信息觅食理论对电子商务平台、在线医疗系统、人工智能等其他领域内信息工作者的效率评估问题进行研究。


[1]PIROLLI P, CARD S K.Information foraging in information access environments[C]//CHI ' 95:Proceedings of the SIGCHI Conference on Human Factors in Computing Systems.New York:ACM Press/Addison-Wesley Publishing Co., 1995:51-58.

[2]MANTOVANI G.The psychological construction of the Internet:from information foraging to social gathering to cultural mediation[J].Cyberpsychology&behavior, 2001, 4(1):47-56.

[3]杨阳,张新民.信息觅食理论的研究进展[J].现代图书情报技术,2009,(1):73-79.

[4]FLEMING S D, SCAFFIDI C, PIORKOWSKI D, et al.An information foraging theory perspective on tools for debugging, refactoring, and reuse tasks[J].ACM transactions on software engineering and methodology, 2013, 22(2):1-36.

[5]PIROLLI P.Information foraging theory:adaptive interaction with information[M].New York:Oxford University Press, 2007.

[6]MACARTHUR R H, PIANKA E R.On optimal use of a patchy environment[J].The American naturalist, 1966, 100(916):603-609.

[7]STEPHENS D W, KREBS J R.Foraging theory[M].Princeton:Princeton University Press, 1987.

[8]PIROLLI P, CARD S K.Information foraging in information access environments[C]//CHI '95:Proceedings of the SIGCHI Conference on Human Factors in Computing Systems.New York:ACM Press/Addison-Wesley Publishing Co., 1995:51-58.

[9]PIROLLI P, CARD S K.Information foraging[J].Psychological review, 1999, 106(4):643-675.

[10]PIROLLI P, FU W, REEDER R, et al.A user-tracing architecture for modeling interaction with the World Wide Web[C]//AVI '02:Proceedings of the Working Conference on Advanced Visual Interfaces.New York:Association for Computing Machinery, 2002:75-83.

[11]PIROLLI P, FU W.SNIF-ACT:a model of information foraging on the World Wide Web[C]//Proceedings of UM 2003:User Modeling 2003.Berlin/Heidelberg:Springer, 2003:45-54.

[12]FU W, PIROLLI P.SNIF-ACT:A cognitive model of user navigation on the World Wide Web[J].Human-Computer interaction, 2007, 22(4):355-412.

[13]柯青,王秀峰.Web导航模型综述:信息觅食理论视角[J].现代图书情报技术,2014,30(2):36.

[14]FU W, PIROLLI P.SNIF-ACT:a cognitive model of user navigation on the World Wide Web[J].Human-Computer interaction, 2007, 22(4):355-412.

[15]LAWRANCE J, BELLAMY R, BURNETT M M, et al.Using information scent to model the dynamic foraging behavior of programmers in maintenance tasks[C]// CHI '08: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems.New York:Association for Computing Machinery, 2008:1323-1331.

[16]CHI E H, PIROLLI P, CHEN K, et al.Using information scent to model user information needs and actions on the web[C]//CHI '01:Proceedings of the SIGCHI Conference on Human Factors in Computing Systems.New York:Association for Computing Machinery, 2001:491-496.

[17]LAWRANCE J, BURNETT M M, BELLAMY R, et al.Reactive information foraging for evolving goals[C]//CHI '10:Proceedings of the SIGCHI Conference on Human Factors in Computing Systems.New York:Association for Computing Machinery, 2010:25-33.

[18]PIORKOWSKI D, FLEMING S D, SCAFFIDI C, et al.Modeling programmer navigation:a head-to-head empirical evaluation of predictive models[C]//Proceedings of 2011 IEEE Symposium on Visual Languages and Human-Centric Computing(VL/HCC).Pittsburgh:IEEE, 2011:109-116.

[19]RAGAVAN S S, PANDYA B, PIORKOWSKI D, et al.PFIS-V: modeling foraging behavior in the presence of variants[C]//CHI '17:Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems.New York:Association for Computing Machinery, 2017:6232-6237.

[20]PIORKOWSKI D, FLEMING S D, SCAFFIDI C, et al.Reactive information foraging:an empirical investigation of theory-based recommender systems for programmers[C]//CHI '12:Proceedings of the SIGCHI Conference on Human Factors in Computing Systems.New York:Association for Computing Machinery, 2012:1479.

[21]KO A J, MYERS B A, COBLENZ M J, et al.An exploratory study of how developers seek, relate, and collect relevant information during software maintenance tasks[J].IEEE transactions on software engineering, 2006, 30(12):972-981.

[22]MAXWELL D, AZZOPARDI L, MOSHFEGHI Y.The impact of result diversification on search behaviour and performance[J].Information retrieval journal, 2019, 22(1):425-442.

[23]WANG J, XIAO N, RAO H R.Research note:an exploration of risk characteristics of information security threats and related public information search behavior[J].Information systems research, 2015, 26(3):629-631.

[24]TAYLOR N J, DENNIS A R, CUMMINGS J W.Situation normality and the shape of search:the effects of time delays and information presentation on search behavior[J].Journal of the American society for information science and technology, 2013, 64(5):912-921.

[25]FLAVIÁN C, GURREA R, ORÚS C.An integrative perspective of online foraging behavior with search engines[J].Psychology&marketing, 2012, 29(11):841-846.

[26]FORD N, WILSON T D, FOSTER A, et al.Information seeking and mediated searching.Part 4:cognitive styles in information seeking[J].Journal of the American society for information science and technology, 2002, 53(9):728-734.

[27]MUNTINGA T, TAYLOR G.Information-seeking strategies in medicine queries:a clinical eye-tracking study with gaze-cued retrospective think-aloud protocol[J].International journal of human-computer interaction, 2017, 34(48):508-515.

[28]CHIN J, PAYNE B R, FU W, et al.Information foraging across the life span: search and switch in unknown patches[J].Topics in cognitive science, 2015, 7(3):446-448.

[29]PIORKOWSKI D, FLEMING S D, SCAFFIDI C, et al.To fix or to learn? How production bias affects developers ’ information foraging during debugging[C]// Proceedings of 2015 IEEE International Conference on Software Maintenance and Evolution(ICSME).NW Washington, DC:IEEE, 2015:12-18.

[30]付文姝.基于信息觅食理论的高校图书馆用户信息获取行为研究[D].哈尔滨:黑龙江大学,2015:24-37.

[31]MOODY G D, GALLETTA D F.Lost in cyberspace:the impact of information scent and time constraints on stress, performance, and attitudes online[J].Journal of management information systems, 2015, 32(1):198-213.

[32]袁红,杨婧.信息觅食视角的学术信息探索式搜索行为特征研究[J].情报科学,2019,37(5):61-65.

[33]谢珍.基于信息觅食理论的大学生信息搜寻行为实证研究[J].情报理论与实践,2016,39(11):75-76.

[34]ADIPAT B, ZHANG D, ZHOU L.The effects of tree-view based presentation adaptation on mobile web browsing[J].MIS quarterly, 2011, 35(1):114-116.

[35]王媛媛,刘丽.基于信息觅食理论的信息搜寻行为模式构建[J].情报理论与实践,2015,38(10):39-41.

[36]CRESS U, HELD C, KIMMERLE J.The collective knowledge of social tags: direct and indirect influences on navigation, learning, and information processing[J].Computers&education, 2013, 60(1):62-72.

[37]LEE H, PANG N.Information scent-credibility and gaze interactions: an eye-tracking analysis in information behavior[J].Information research, 2017, 22(1):20-23.

[38]BLACKMON M H.Information scent determines attention allocation and link selection among multiple information patches on a webpage[J].Behaviour&information technology, 2012, 31(1):5-14.

[39]FANG X, HU P J H, CHAU M, et al.A data-driven approach to measure web site navigability[J].Journal of management information systems, 2012, 29(2):178-205.

[40]LAWRANCE J, BOGART C, BURNETT M, et al.How programmers debug, revisited: an information foraging theory perspective[J].IEEE transactions on software engineering, 2013, 39(2):201-210.

[41]WILLETT W, HEER J, AGRAWALA M.Scented widgets: improving navigation cues with embedded visualizations[J].IEEE transactions on visualization and computer graphics, 2007, 13(6):1130-1136.

[42]徐芳,孙建军.信息觅食理论与学科导航网站性能优化[J].情报资料工作,2015,36(2):48-50.

[43]CHI E H, PIROLLI P, CHEN K, et al.Using information scent to model user information needs and actions on the web[C]//CHI '01:Proceedings of the SIGCHI Conference on Human Factors in Computing Systems.New York:Association for Computing Machinery, 2001:491-496.

[44]MCCART J A, PADMANABHAN B, BERNDT D J.Goal attainment on long tail web sites:an information foraging approach[J].Decision support systems, 2013, 55(1):238-244.

[45]JIN X Y, NIU N, WAGNER M.Facilitating end-user developers by estimating time cost of foraging a webpage[C]//Proceedings of 2017 IEEE Symposium on Visual Languages and Human-Centric Computing.Raleigh:IEEE, 2017:32-34.

[46]AZZOPARDI L, THOMAS P, CRASWELL N.Measuring the utility of search engine result pages:an information foraging based measure[C]//SIGIR '18:The 41st International ACM SIGIR Conference on Research&Development in Information Retrieval.New York:Association for Computing Machinery, 2018:606-613.

[47]MAXWELL D, AZZOPARDI L, MOSHFEGHI Y.The impact of result diversification on search behaviour and performance[J].Information retrieval journal, 2019, 22(1):425-442.

[48]LI M X, TAN C H, WEI K K, et al.Sequentiality of product review information provision:an information foraging perspective[J].MIS quarterly, 2017, 41(3):869-886.

[49]PIORKOWSKI D, HENLEY A, NABI T, et al.Foraging and navigations, fundamentally:developers’ predictions of value and cost[C]// FSE 2016: Proceedings of the 2016 24th ACM SIGSOFT International Symposium on Foundations of Software Engineering.New York:Association for Computing Machinery, 2016:99-106.