Chapter 3 Business Arrangement
Part A Dialogues
Dialogue 1
Clerk: Good afternoon, Marriott Hotel. How may I help you?
Blank: I’d like to book a single room for April 10th.
Clerk: Certainly, sir. How long would you be staying?
Blank: Three days.
Clerk: What’s your room preference, smoking or non-smoking?
Blank: Non-smoking. Er... I would appreciate it if you could give me a room with a good view over the city.
Clerk: Hold on for a moment. I’ll check what we have available. (After a while.) Thank you for waiting, sir. We have one single room on the 8th floor with a really splendid view.
Blank: Fine. What’s your room rate per night?
Clerk: It’s $225. This price includes service charge and value-added tax, but breakfast is not included. Will that be all right?
Blank: That’s a little bit higher than I thought. Do you have rooms that are cheaper than that?
Clerk: Wait a minute, please. Yes, there are two single rooms on the 2nd floor. They are smaller though. The one with a front view is $165 per night, the other one with a rearview is $155 per night. Both include breakfast. Which one do you prefer?
Blank: What amenities does the room offer?
Clerk: There is a cable TV, coffee and tea making facilities, a bathrobe and bath slippers, a separate toilet and shower stall, free Wi-Fi, and 24h room service.
Blank: Sounds great. I will take the one with a front view.
Clerk: OK, the room number is 2018. Could you tell me in whose name the reservation was made?
Blank: In the name of June Blank.
Clerk: Let me make sure I got that: Mr. June Blank, Room 2018 for April 10th, 11th, and 12th. Is that right?
Blank: Yes, it is.
Clerk: May I have your phone number, please?
Blank: Yes. It’s 00862-5716××××.
Clerk: 00862-5716××××. And your confirmation number is 202205122018. Thank you for choosing Marriott Hotel and have a nice day. Good-bye.
Blank: Goodbye.
New Words and Phrases
splendid 壮观的；华丽的
charge 收费
amenity 设施
bathrobe 浴巾
toilet 厕所；洗手间
confirmation 确认
Marriott Hotel 万豪酒店
single room 单人间
value-added tax (VAT) 增值税
front view 阳面（房间）
rearview 阴面（房间）
cable TV 有线电视
bath slipper 洗澡用拖鞋
shower stall 淋浴间
free Wi-Fi 免费无线上网
make sure 确保某事
Notes
1. How may I help you?
我能为您做些什么？
在商务英语中，服务人员接待客人时的常用语，类似表达：
Can I help you?
What can I do for you?
Is there anything I can do for you?
2. I’d like to book a single room for April 10th.
我想订一个单人房间，4月10日入住。
would like意为“想要”，语气非常委婉。后接名词或代词，表示具体“要”某样东西。
I’d like two cups of coffee.
我要两杯咖啡。
注意：它的肯定回答多用“Yes, please. / Yes, I’d (We’d) like (love) to. / Certainly. / Yes, thank you.”等；否定回答常用“No, thanks. / No, thank you.”等。
— Would you like to drink some tea?你要喝茶吗？
— Yes, thank you.好的，谢谢。
— Would you like some coffee?你要点儿咖啡吗？
— No, thanks.不要了，谢谢。
They would like to hand over their financial affairs to another body.
他们想把自己的财务移交给另一个机构管理。
I would like to make the following points.
我想提出以下几点。
I would like to take this opportunity to tell you about a new service which we are offering.
我想借此机会向您介绍我们推出的一项新服务。
3. I would appreciate it if you could give me a room with a good view over the city.
如果你能给我一个窗外城市风景好的房间，我会非常感谢。
此句为条件状语从句，I would appreciate it后面不一定要用虚拟语气，但是以用为主。
I would appreciate it if it could be arranged.
如果你们能安排，我将不胜感激。
We would appreciate it if you can cooperate with us.
如果贵方能与我方合作，我方将不胜感激。
I would appreciate it if you can help me to solve the technical problem.
如果您能帮我解决这个技术问题，我将非常感谢。
用与不用取决于叙述人，如果觉得可能性不大，那么一般用虚拟语气；如果可能性大，那就不用虚拟语气。
4. Hold on for a moment.
请别挂断。
Wait a minute, please.
请等一会。
这两者是相同用法，同种表达还可用：“Hang on / Hold on line, please.”
Tell him to hold on a moment, I’ll come soon.
告诉他等一等，我一会儿就来。
If you hold on a moment, I’ll get him for you.
如果你等一下，我会给你把他找来。
I see. OK, I’ll connect you. Hold on a moment, please.
好，我为你转接，请稍候。
5. Could you tell me in whose name the reservation was made?
您能告诉我用谁的名字预订吗？
could you与would you相比更口语化，朋友之间用得比较多，或当你认为你很有把握胜任某事时，用could更好。
Could you book me on that flight?
你能为我预订那一班飞机吗？
Could you tell me your name?
你能告诉我你的名字吗？
Could you give them some advice?
你能给他们一些建议吗？
6. Let me make sure I got that: Mr. June Blank, Room 2018 for April 10th, 11th, and 12th. Is that right?
允许我确认一下记录的信息：布兰克先生于4月10日、11日和12日入住2018号房间，是这样吗？
make sure 查明；确信；确定；核实；确保
You have to make sure you get the right one.
你得确保自己得到的是最合适的那一个。
I’ll make sure of the time of the flight.
我要核实一下这班飞机的时间。
I tried to make sure of the problem.
我想把这个问题弄明白。
I’d like to make sure of the time the flight leaves.
我想要确认航班起飞时间。
Exercises
I. Ask and answer the following questions in pairs.
1. Where did the dialogue take place?
2. When would Mr. Blank use the single room?
3. How long would Mr. Blank stay?
4. How much a day did the Marriott Hotel charge at first?
5. What kind of room would Mr. Blank like?
6. Which room did Mr. Blank prefer?
7. What amenities did the room offer?
8. What was the room number?
9. What telephone number did Mr. Blank leave?
10. What was Mr. Blank’s confirmation number?
II. Fill in the blanks with proper words or phrases.
1. Treat it that way yourself and ______ others do so as well.
2. We ______ at the airport an hour before our plane took off.
3. When you vacate the room, you should ______ the door key to me.
4. But I could have ______ it better, giving him a big send-off and taking pains to make it look like his idea.
5. We’d ______ get going now.
6. This ______ its rivals, which charge by use and type of content.
7. There is no internet or ______ TV.
8. Without ______ to dry off, I pulled on my bathrobe.
9. What if other people don’t like him to use their ______?
10. I live just by the market, and it’s very ______ to go shopping.
checked in, handled, convenient, contrasts with, make sure, cable, bothering, hand over, better, toilet
III. Translate the following dialogue into English orally.
A：蓝天大酒店，请问有什么需要？
B：我想预订个标准间，8月3日入住。
A：对不起，标准间没有了，有商务间，您看可以吗？
B：商务间和标准间有什么区别？
A：商务间的面积大一些，有30平方米。价格高一点，每晚230美元。
B：商务间有什么设施？
A：房间有两张单人床，可以入住两人。24小时有热水，提供一次性洗漱用具，房间还配有电视、一台电脑。
B：有电脑？那太好了。能上网吗？
A：可以。我们酒店每个房间都能上网。如果您有工作需要，我们一楼还有商务室，配有传真机。
B：这个不用，能上网就行。请问这个价格含早餐吗？
A：是的，含早餐。办理入住登记时前台服务人员会提供第二天的早餐券。您觉得商务间怎么样？
B：可以，那就商务间吧。从8月3日到5日入住。我一个人住，你们有大床房吗？
A：有的。那就给您预订商务间大床房，从8月3日到5日。请留下您的联系方式。
Dialogue 2
Li: Your hotel is Shangri-la in Pudong. You will find that it is located in the heart of Pudong’s commercial district.
Smith: That’ll be very convenient for me. And I like the service of Shangri-la Hotel.
Li: Now here we are. Let’s check-in.
(They two go over to the reception desk.)
Clerk: Yes? May I help you?
Li: I have booked a single room in the name of Mike Smith.
Clerk: (Turn to Smith.) Your passport, please. We need to fill out the registration form. Sign your name at the bottom of the form.
Smith: Here it is.
Clerk: Thank you. (Typewriting on the computer.) Name, nationality, occupation, and passport number. (Printed the form and handed it over to Smith.) Please sign your name on the bottom line.
(Smith signed and returned it to the clerk.)
Clerk: Thank you. Your room number is 2216, on the 22nd floor of Pudong Building. Here is your room card.
Smith: When is room service available?
Clerk: We have 24h room service. You may call us anytime you need help. We have a number of good restaurants, including Chinese, western, and Korean. Breakfast will be served from 6:00 am to 10:30 am on the second floor of Zijin Building.
Smith: Do you have a swimming pool and fitness center?
Clerk: Yes, we do. There are two swimming pools. One is in the Zijin Building, the other is in the Pujiang Building. Both are on the ground floor. The fitness center is on the 15th floor of Pujiang Building. They are free for our guests. You can enter the swimming pool and the fitness center by showing your room card.
Smith: Terrific! Thank you.
Clerk: The elevators are over there. Please take elevator B to the 22nd floor. Enjoy your stay here, sir.
（Li and Smith went to the 22nd floor by taking the elevator.）
Li: This is your room, 2216.
Smith: It looks great! It’s so spacious and bright. Oh, look at the beautiful sight outside the window! Li, is that Huangpu River?
Li: Yes. And the Bund of Shanghai. There are many famous buildings around here, and many places of historical interest and scenic beauty, such as the Oriental Pearl TV Tower. I’ll show you around while you are staying here.
Smith: That’s fantastic. Thank you very much for everything you’ve done. This is much better than I expected.
Li: Mr. Smith, we’ve made a two-day schedule for you. Shall I show it to you and see if everything is OK?
Smith: Yes, please.
Li: Tomorrow morning, we’ll have a meeting to discuss the terms and conditions of Sales Contract No. 1311. In the afternoon, we will take you to visit the factory. Next morning, we plan to meet the bank officers of Bank of China. They are assessing our loan application and want to get further information about the contract between us. Then we’ll take a city tour in the afternoon and have some entertainment activities in the evening. In the morning of the following day, we’ll send you off to the airport.
Smith: Sounds good to me. You’ve taken everything into consideration.
Li: Well, if there is nothing else, I’ll get going. Have a good rest. I’ll be seeing you at the lobby downstairs at 9:30 am tomorrow.
Smith: See you then.
New Words and Phrases
Shangri-la Hotel 香格里拉大酒店
convenient 方便的；便利的
nationality 国籍
occupation 工作；职业
passport 护照
elevator 电梯
fantastic 极好的；出色的
spacious 宽敞的
schedule 安排；计划
assess 评估
entertainment 款待；娱乐
commercial district 商业区
registration form 登记表
hand over 传递；交给
room service 房间服务
fitness center 健身中心
ground floor 底层；一楼
Bund of Shanghai 上海外滩
Oriental Pearl 东方之珠
TV Tower 电视塔
Sales Contract 销售合同
bank officer 银行职员
Bank of China 中国银行
city tour 城市观光
get going 出发；使行动
send off 为……送行；派往；运出
places of historic interest and scenic beauty 名胜古迹
Notes
1. You will find that it is located in the heart of Pudong’s commercial district.
你会发现它位于浦东商业区的核心。
be located in 坐落于
The Forbidden City is located in Beijing.
紫禁城坐落于北京市。
Presidential Residence of India is located in New Delhi.
印度总统官邸位于新德里。
These sites will be located at the Tianjin, Hangzhou, and Jinan airports.
这些地点将设在天津、杭州和济南机场。
It will be located in Shanghai, China.
它将入驻中国上海。
2. Let’s check-in.
我们去办理入住手续。
check-in （在旅馆、机场、大会等处）办理登记手续；记录；报到
We checked in at the airport an hour before our plane took off.
我们在飞机起飞前一小时到达机场办理登机手续。
He has just checked in at the hotel.
他刚刚在旅馆办好住宿手续。
Check us in at the hotel and wait for my call.
去宾馆替我们办理好入住手续，然后等我的电话。
Everyone that arrived must check-in here first.
每个到的人都要先在这儿签到。
3. I have booked a single room in the name of Mike Smith.
我以迈克·史密斯的名义订了一个单人间。
book在商务口语中通常作为预约、预订的意思。
— Do you need us to book a room for you?
您需要我们帮您预订房间吗？
— No, thanks! Catherine has helped me book a three-star hotel in advance.
不用了，谢谢。凯瑟琳已经提前帮我预订好了一家三星级宾馆。
Shall I book the plane ticket for your return?
我为你预订返程机票，好吗？
The secretary has booked the manager in at the Hilton Hotel.
秘书已经在希尔顿大酒店为经理预订了房间。
4. Tomorrow morning, we’ll have a meeting to discuss the terms and conditions of Sales Contract No. 1311.
明天早上，我们将有一个会议，讨论1311号销售合同的条款。
terms and conditions of the Sales Contract 销售合同条款
terms and conditions of employment 雇用条款
working condition 工作条款
condition clause 基本条款
5. They are assessing our loan application and want to get further information about the contract between us.
他们正在审核我们的贷款申请，想要了解关于我们合同的更多信息。
assess loan application 审核贷款申请
assess cost 评估成本
assess damage 评估损坏程度
assess value 评估价值
— What a terrible storm!
多么可怕的风暴！
— Yes, it is hard to assess the property losses caused by it.
是呀，很难估计由这场风暴造成的财产损失。
Assess the cost of occupational injury in depth.
要深层次地评估一下工伤成本。
Our agent will assess the value of your property.
我们的经纪人会评估你的财产价值。
6. In the morning of the following day, we’ll send you off to the airport.
第二天早晨，我们将送您去机场。
send off 送别；送行
Before their side departed for Lagos on Tuesday, they met Nelson Mandela, the former president and world icon, who gave them an encouraging send off.
星期二，他们起程前往拉各斯之前，见到了前总统，也是全世界偶像的纳尔森·曼德拉，他为他们鼓励送行。
送行的短语还有see off、see out，其中see out是把人送出门口，或送到门口；而see off则是为某人送行、送别。
— Good night!晚安
— I’ll see you out.我送你出去。
Please don’t bother, I can see myself out.
不用麻烦了，我能自己找到路出去。
Miss Betty will see you out of the building.
贝蒂小姐会送你出这座大楼。
I am to see off my friend Mike this afternoon.
今天下午我要为我的朋友迈克送行。
I can take you to the airport and see you off.
我可以带你到机场为你送别。
Exercises
I. Ask and answer the following questions in pairs.
1. Where did the dialogue take place?
2. Where was the Pudong Shangri-la Hotel?
3. What information did Mr. Mike Smith need to provide?
4. What was the room number?
5. When was room service available?
6. Did the Pudong Shangri-la Hotel have swimming pool and fitness centre?
7. How did Mr. Smith feel about the room?
8. What was the content of the two-day schedule?
9. Was there anything that needs to be changed?
10. What would happen if there is nothing else?
II. Fill in the blanks with proper words or phrases.
1. He ______ the charge to the court.
2. Natalie ______ the baby, in a bathrobe, one hand resting on the blanketed basket.
3. Workers were busy finishing the toilet and shower ______ when we visited.
4. This week you finally have ______.
5. It is part of a growing ______ district with neighboring regeneration projects on the immediate horizon.
6. And it’s ______, too, as the catfish farms in the South are close to the cotton fields.
7. This creates a mutual interest in ______ intellectual property and preventing counterfeiting.
8. Fishing is a legendarily hazardous occupation, particularly Alaskan shell fishing, and fatalities have been ______ in recent years.
9. An answer that came up again and again was a ______ of your passport.
10. The elevator up the spire is ______ operated and represents its progression in feet, not floors.
confirmation, denied, commercial, manually, facilities, increasing, photocopy, convenient, protecting, sat by
III. Translate the following dialogue into English orally.
A：布朗先生，这是我们给您预订的酒店。我们给您订了一个商务标准间。
B：太好了，谢谢。这酒店看起来很不错。
A：这家酒店地处我市商业中心，服务很好，交通也方便。我公司跟这家酒店有过多次合作。
C：你们好，欢迎光临宾山酒店。请问有预订吗？
A：有的。纺织公司李经理给美国来的布朗先生预订的房间。
C：我查一下。是的，已经为您准备好了。是这位先生入住吗？请提供一下护照。
B：好的，给你。我想问下你们接受信用卡结账吗？
C：接受。您的手续办好了，这是您的房卡，请拿好。我们的房价是含早餐的。早餐从上午7点至9点。餐厅在二楼。
B：你们这里有西餐厅吗？
C：有的。我们酒店有中餐厅、西餐厅，还有日本餐厅，都在二楼。一楼还有一个酒吧。
A：这家酒店还有室内游泳池和健身房。您如果感兴趣，可以去看看。
B：好啊。我平时有健身的习惯，正好可以利用一下。游泳池和健身房怎么结账，也可以用信用卡吗？
C：您去游泳池和健身房直接拿房卡就可以。消费时在前台登记，退房时一起结账。
A：布朗先生，既然入住手续都办好了，您就先回房间休息一下。这是我们明天和后天的日程安排，您看一下。有什么需要我们再调整。
B：安排得很周到，可以。
A：那明天上午9点我们来接您去我公司。
B：好的，谢谢。明天见。
Background Knowledge
酒店与服务
企业经营管理人员出差旅行时都需要选择合适的酒店来住宿。一般来说，不同级别的人员享受的住宿待遇不同。各企业也会根据自身的财务管理办法或出于企业对外形象与发展定位的考虑而对出差人员住宿的酒店有一些规定。商务人员办理住宿时也要了解酒店的服务项目、入住与结账的手续、入住酒店的行为规范等。
（一）酒店的分类
按照接待功能或经营特色来分类，酒店大体上有商务酒店、度假酒店、会议酒店、长住酒店、汽车酒店和经济型酒店等。
（1）商务酒店（Commercial Hotel）是以商务客人为主要服务对象的酒店，其在地理位置、酒店设施、服务项目和价格等方面都以商务为出发点。酒店大多设在市里较繁华的商业区、市中心等。酒店外观比较漂亮、现代，内部装修豪华考究，房间设施齐全，酒店服务项目多、种类全，住宿、餐饮、会议、娱乐、健身、送餐、洗衣等各项服务都能提供。
（2）度假酒店（Resort Hotel）主要接待以旅游度假为出行目的的客人。因此这类酒店多设立于一些著名的旅游城市，并且位于当地名胜风景区内。除提供常规酒店服务，度假酒店更注重提供各种娱乐、健身服务项目，并且设施也都比较齐全和先进。为吸引更多的客源，许多度假酒店也在会议设施上进行改善和加强，把会议服务和度假服务结合起来，从而增加营业收入。
（3）会议酒店（Conference Hotel）主要以接待会议团体为主，通常位于知名城市或旅游城市。这类酒店主要的特点是可提供各种规模的会议厅或会议室、展览厅、演讲厅和洽谈室等，音响设施好，投影、录放像、扩音等设备齐全。有的酒店还配备同声翻译装置，使之具备接待国际会议的能力。
（4）长住型酒店（Residential Hotel）以接待长期租用的商户、企业或个人为主。一般租户会与酒店签长期租房协议，写明租用的时间和需要酒店提供的服务项目。这类酒店分为两类：一类以机构为主要租客，收费较高，对通信设备和交通等都有一定的要求；另一类以外地来的工作人员和家属为主要租客，提供住宿，也会提供洗衣机、电冰箱、彩电、微波炉等家用电器，收费比较低。还有一些酒店把内部改造成公寓（公寓式酒店），提供两室一厅或三室一厅的户型，客房内设有厨房并提供厨具。同时酒店还设有商务中心、阅览室、健身房等。
（5）汽车酒店（Motels）在西方国家比较常见，在我国台湾也有。这类酒店主要接待自己开车旅游的人。酒店以平房为主，入户门旁边有停车的空地。客房设施一应俱全，规格视汽车酒店档次高低而定。多数汽车酒店以提供便利、低价格服务为主，规模比较小，也有一些汽车酒店设施高档豪华。
（6）经济型酒店（Economical Hotel）多招待普通的出差人员或旅行者，价格较低、服务方便快捷、经济实惠。比如一些连锁酒店、快捷酒店等都属于这一类型。这类酒店房间较多，房间的空间一般不大，但也都有洗浴、电话、电视、空调、网络等各种设施，既能满足出行者住宿的各种需要，价格又比较合理易于接受。同时在各个大中城市的繁华地段都设有分店，每个分店的服务都是统一标准化的。比如7天、汉庭、如家、速8等快捷酒店都受到广泛欢迎。
（二）酒店服务
1. 前厅服务（Front Office Services）
酒店前厅又称为总服务台，主要是负责推销酒店产品与服务、组织接待、进行业务调度。具体而言，前厅服务主要包括接待客人、为客人办理入住及结账手续、为客人介绍和分配客房、介绍餐饮、提供其他综合服务（如邮件、问讯、出租车、机场或车站接送）等。
前厅服务部门的构成主要有：①前台（Front Desk），主要负责接待和安排入住。②礼宾部（Concierge Desk），负责出售纪念品等。③商务中心（Business Center），可以发送传真、会客等。此外还提供客房预订（Room Reservation）、货币兑换（Currency Exchange）、收银（Cashier Counter）、留言服务（Message Service）、电梯（Elevators）等服务。
2. 客房服务（Housekeeping Services）
提供客房服务是各类酒店最基本和主要的业务，不同类型或级别的酒店在房间布局设置上都各不相同。房间的类型一般包括单人间、标准间、大床房或双床房、家庭房、商务房、豪华套房、行政房或其他风格各异的客房。每个客房都会配备一些基本的用品（Room Amenities），如盥洗用品（Toiletries）、空调系统（Air-conditioning ＆ Heating）、电源（Electricity）、吹风机（Hairdryer）、电视（Television）、电话（Telephone）、网络（Internet Connection or Wi-Fi）、电水壶（Electric Kettle）等以满足客人的生活需要。有的酒店还会提供洗衣服务（Laundry Service）、擦鞋服务（Shoeshine Service）、报纸送阅（Newspaper Service）、叫醒服务（Wake-up Service）等。
3. 餐饮服务（Food and Beverage Services）
大多数酒店都会提供餐饮服务，级别越高的酒店提供的餐饮服务项目会越多，一般会包括中餐（Chinese Restaurant）、西餐（Western Restaurant）、日餐（Japanese Restaurant）、咖啡苑（Cafe）、美食店（Gourmet Corner）、风味餐（Specialty Restaurant）以及大堂酒廊（Lobby Lounge）等。有的餐厅可以24小时营业，客人可以按自己的喜好或需要来选择用餐。有的酒店还能够提供送餐服务（Room Service）。此外，高档酒店还设有可容纳上百人的宴会大厅，提供大型宴请服务（Banquet Service）。经济型酒店（如快捷酒店）一般只有一个餐厅来为客人提供早、中、晚餐，或者不设餐厅。
4. 会议服务（Conference Services）
高档的酒店，特别是会议酒店设有多个风格各异的会议厅和多功能厅，配备舞台（Stage）、麦克风设备（Microphone System）、多媒体投放仪（Slide Projector）、音响设备（AV Equipment）、照明设施（Lighting Sets）、激光笔（Laser Beam Pointer）、高速网络接口（High-speed Internet Access）等会议设施。
5. 娱乐及其他服务（Recreation and Other Services）
高档的酒店会设立各种娱乐室，如KTV娱乐中心（KTV Entertainment Center）、健身中心（Fitness Center / Gymnasium）、游泳池（Swimming Pool）、棋牌室（Chess Room）等供客人娱乐健身，也会设立一些美发厅（Beauty Salon ＆ Hair Salon）、桑拿中心（Sauna Center）、精品商场（Boutique）等为客人提供生活服务。
（三）酒店住宿手续
1. 预订（Reserve）
为确保可以按时顺利入住，一般可以通过电话、网络或到酒店前台预订房间。在当今网络非常发达的条件下，通过一些知名的提供旅行服务的网站如携程网、艺龙网、去哪儿网等或在酒店网页上预订房间是非常方便的。既可以在网上了解房间的设施、酒店的服务、周边的交通等情况，也可以对不同酒店的价格进行比较。通过住店客人的评分和评论，可以了解该酒店的服务情况、舒适度和出行方便与否等。如果提前若干天预订房间，还会有更好的价格优惠。根据商家的要求，有的房间需要预付价款（Prepayment）或支付担保金（Deposit / Earnest），两者都可以通过网上操作来实现。其中担保金支付一般用信用卡或银行借记卡来完成。酒店一般也会为不同类型的客房提供可取消或限时取消预订的便利。
2. 入住（Check-in）
到酒店办理入住时都会要求客人提供有效证件如身份证（ID Card）、护照（Passport）。国内酒店一般需要交住宿担保金；如果网上预订时已经支付或担保，就不需要交担保金。在前台人员安排好房间后，客人可持钥匙或房卡（Room Key / Card）入住房间；有的酒店可以输入密码开锁。入住房间后，要先看好房间里的用品哪些是免费的，哪些是收费的。在使用时尽量保持卫生，避免损坏物品。在西方国家酒店住宿时，对单独的服务要给酒店服务人员小费，例如在结账离开时，应在枕头上放1～2美元的小费，意为对服务员收拾房间表示感谢。
3. 退房（Check-out）
客人需要在酒店规定的退房时间办理结账退房手续，这个时间一般在中午12:00之前。国外有的酒店的退房时间则在上午10:00或11:00之前。结账的方式可以是现金（Cash）、银行卡（Debit Card / Credit Card），或使用新兴的移动支付方式如支付宝（Alipay）或微信支付（WeChat Pay）。结账前酒店会对房间进行检查，如有损坏物品，就要在担保金中按价扣除。如果超过规定的结账时间，酒店会要求客人支付半价房款。有的酒店对会员或VIP客户提供延长退房时间的优惠，如延长至13:00或14:00退房。因此，如有经常出行的需要，可以先注册为酒店的会员，这样就可以享受各种优惠。